email sent to their support desk but I…
email sent to their support desk but I will not be holding my breath. I am disappointed, but sadly, not really surprised, that my second purchase of this product (Order 3558: HHD8387790071YQ) has terminated in the same way that my first purchase (Order 2402: HHD8387902331YQ) of this same product ended. That is by being marked as delivered when it has not, it has just disappeared as the first one did. You informed me that you were investigating and arranging for a replacement of the first purchase but as of this time I have not received any update. For one item to go missing can be put down to carrier fault, but, for two different purchases of the same product by the same buyer to disappear in the exact same way can only be interpreted as systemic theft or organised fraud. If you are actually going to send me a replacement then I would suggest that you use a different carrier that will supply a legitimate recognised tracking number.