Faulty Product/Poor Customer Service
If I could give ZERO stars I would!!! We ordered a desk along with a bed and nightstand. The motor on the standing desk is not working. Kept getting the error code E23. Contacted customer service and quite literally (after uploading a video of us performing the test they asked us to do to verify the error code) the customer service rep just stops responding. (05:20:26) Lori uploaded: Type: video/quicktime Size: 10280762 (05:20:44) Lori: Still E23 (05:22:38) Lori: I am so disappointed! I just spent a lot of money for my son's new bedroom and for this to happen feels like a blow. (05:24:11) Lori: Hello? (05:25:37) Lori: Are you still there? (05:28:41) Lori: Hello? (05:30:12) Lori: Mc Wezer are you still part of this chat? If so can you please respond? (05:32:51) Lori: Please end this chat so I can start over I then called them and at first was told that the rep I was working with will finish working with me through email. I refused and said I want to solve this issue now. This rep reluctantly starts to work with me and I have to go through the same process again. Still getting error code E23 which indicates a motor fault, sensor malfunction, or a Hall sensor communication issue (frequently linked to the left leg). Apparently this is a problem! I was told they would 'escalate' my problem and I would hear back from them within 3 days. (BYW: 6 days later still no communication whatsoever!) I am left with a desk that doesn't work and no apparent solution. We spent a lot of money with this company, and honestly for what we paid, I am not at all impressed with the quality of the bed and night stand as well. I won't even get into how awful the assembly directions are - full of mistakes and extremely unclear! If I wanted a replacement desk I would have to disassemble and repackage everything and then start all over. It took almost 7 hours to put it together! Do not order from them! Take your money and work with a local or well trusted furniture store! BTW: I was offered a $50 refund for my issues as compensation when I asked to speak with someone who could actually resolve this issue. If I could return it all, I would!