I would never use Charter Up ever…
I would never use Charter Up ever again. We had a very bad experience with a driver going to City Island. He drove on the wrong side of the road to avoid tree branches, he stopped the bus several (at least 8) times to get out of the bus in the middle of intersections or streets to remove tree branches off the bus or to see if he could make the turn, it took him 20 minutes to get out of our parking lot because he could not figure out how to make the turns (we are in a park that has a large parking lot), he drove 30-40 mph on the highway, stopped the bus 2 times on the side of the road for no reason. The bus had no seatbelts and he was dressed sloppy and unprofessional. Did not understand or speak english well. I contacted Customer service and explained everything. They looked into it and believed whatever the driver said. No empathy or reimbursement , no care for endangering the lives of 50 Seniors. Dont use them. They do not own the bus companies they give the work to and therefore you dont know what youre going to get. They do not hold themselves accountable for anything that happens on the trip.