Amazing Customer Support
I recently needed to purchase a replacement item for my bike that I couldn't locate on the website. Mary helped me get the replacement very quickly. After I recieved it I thought I asked for the incorrect item and she took the time to find out if I had made a mistake. She located a video to help me install it and ensured I did get the correct part. She was timely, helpful, and kind. I've had my bike since 2020, I did have to replace the gear thing and spokes as it randomly tangled itself while riding but other than that I've had no issues with the bike until I recently broke the brake lever by dropping the bike on accident straight on it. I love the bike and it's been through many weight stages with me which why I chose this bike (high weight limit). I highly recommend the company as a whole.