I wanted to update my original review…
I wanted to update my original review because I believe it is just as important to recognize when a company steps up and makes things right. After my initial experience with two failed chillers and a frustrating customer service process, Sean, one of the co-owners of Saunabox, reached out to me personally. He took the time to understand what had happened, acknowledged that my situation should have been handled differently, and ultimately followed through with a reimbursement. I am still left with two nonworking chillers, so I can’t overlook the reliability issues I experienced with that particular product. However, I have to give Sean and Saunabox credit for taking ownership of the situation and making it right. His direct communication and willingness to personally address my concerns significantly changed how I feel about the company. I also own the Saunabox sauna and have been extremely happy with it. It has worked wonderfully, and it is a product I feel comfortable recommending to others. Products can fail, but how a company responds when they do says a lot. While I hope Saunabox continues to improve the reliability and support of its chiller systems, I greatly appreciate Sean stepping in, listening, and ultimately doing the right thing. Based on how this was ultimately resolved, I am comfortable recommending Saunabox and especially their sauna.