Not remotely the same as 2023
TLDR: about 20 days, $1400 later, hours of crying every night, our six month old is still waking up 4+ times a night. The whole experience was incredibly disappointing and incredibly different from 2023. I honestly hate writing this review because we did Batelle in 2023 and LOVED it. Without hesitation, I signed up again and paid $1400 again for my 6 month old. The new program is NOT the same, the support is not helpful, and overall, this is super sadly not worth $1400 at all. They've changed much about their program - no more Hug, no more real-time camera help. Now, rhe base program is just the class with an "AI" that is an incredibly basic chat bot. Unfortunately, I do NOT believe it works as well or is remotely as worth it as it used to be. I honestly wish I was wrong because I would gladly pay $1400 again for how amazing it was the first time! If you look at reviews, from a few years ago, it's nothing but 5 stars. Now, look at the last year, and it's full of 1 star reviews. 1)Way more crying than before Not only were the recommendations from the sleep consultant different than what was in the Batelle app, it included recommending our 6 month old cry for 80 minutes. (example: told to do 10 min of engaging, quick break, 10 min of engaging, quick break, 10 min of engaging, quick break. Our baby fell asleep for maybe 3 minutes - and we were recommended to start OVER again and do another 40 minutes before we should pick him up - that is 80 minutes of crying) I committed for at least a week - and was literally up 4-5 times a night with my baby crying for an hour or more. This is when I started to get discouraged and felt like we weren't making any progress. 2) Paying for the one on one sleep consultant is not worth it - The sleep consultant asks for updates every morning and then would respond with everything we did wrong...ended with "but you did great!" - After a few days of just feeling like I was being scolded every morning, I finally asked for different feedback, saying "I would really appreciate some motivation and encouragement that he's making progress instead of a laundry list of everything I'm doing wrong every night." - Half the time, she asked questions that I had already answered in my morning update, making me feel like she wasn't reading anything in depth. 3) There is zero guarantee of money back refund like there used to be After over two weeks of trying (keep in mind I'm sleeping maybe 2 to 3 hours a night with him screaming all night - and being told I'm still doing something wrong and he's "coping well") I say I like to stop and get a refund. I'm super polite about it, saying I don't think it's working and I would just like a refund. (Keep in mind, they used to offer a complete guarantee and money back promise… They no longer offer that) Their response is to suggest I "graduate" from Batelle and end the program....what?! I just told you how it didn't work, my baby is still up four times a night, I'm out $1,400, and you offered to have me "graduate" the program, signaling success. I say "This feels very tone deaf to offer graduating with success to a mom who's now out $1,400 and waking up multiple times night." They get super rude at this point and go off on me. I send screenshots of where it says on their website that they offer a refund. They say "We just removed that today; it shouldn't be there." 🫠 Super disappointed overall. This was a TON of crying (that they recommend btw), expensive, and not remotely worth it.