Byte Canceled My Treatment — Still Being Charged for Incomplete Service
I normally don’t leave reviews, but I feel it’s important to share my experience with Byte so others can make an informed decision. When I first signed up, Byte’s customer service was top-notch — responsive, friendly, and eager to help. That gave me confidence in moving forward with treatment. Unfortunately, once I became a customer, the quality of support drastically declined. My treatment plan was canceled by Byte — not by me — and I was never given the opportunity to complete it. While I was refunded for the remainder of the treatment that wasn’t shipped, I was not refunded for the portion I had already paid for, despite the treatment being incomplete. I’ve reached out several times for a clear explanation and a fair resolution, but the responses have been vague, unhelpful, and dismissive. I’m now strongly considering filing a complaint with the Better Business Bureau (BBB) and exploring other consumer protection options. Byte made a commitment to provide a full treatment plan, and they failed to deliver on that promise. If you’re considering Byte, please be cautious. The aligners might work well for some, but if anything goes wrong, the support you get may not match the promises made before you pay