Bought a TV at the IT show in…
Bought a TV at the IT show in mid-March. When asked if it can be delivered by 31st Mar, we were assured (after clarifying with the storeroom/warehousing team) that it is possible. We informed the salesperson and team lead/manager to let us know if it's not doable so that we can purchase an in-stock TV elsewhere. Again, we were assured that it is possible. We were informed that someone will reach out to us in 2-3 business days upon order confirmation. No one from Prism reached out to us. End of March, we contacted the CS, waited on the line for more than 30 mins and when we got to speak to someone, we were informed that there is a shipment delay. The delivery installation will be on April 16. April 16, I received a call that the staff was on MC and the service had to be rescheduled to Apr 22 (today). Apr 22 (today) - received a call that the staff was on MC and the service had to be rescheduled again. Since when has a staff member on MC become my problem??? You only have 1 staff island-wide??? Beyond ridiculous