Not what I ordered
My close friend sent me a photo of her beloved elderly dog sitting on her couch nest to some flowers. I sent this photo in to get a personalized wine tumbler for my friend. The photo of the tumble they sent back to me for approval was a factory-printed photo of a terrier, not the photo I sent. My photo was quite clear as well, good quality photo sent. They told me to send a better photo but I had lost trust and asked for a full refund. They tried to get me to agree to keeping it but after a couple of back-and-forths, they said they would refund me minus a "20% charge for cancellation fee according to our policy". I agreed just to end it but still think it was unfair. It was clearly false representation. Beware.