Terrible customer service that will not back product or returns
I have had nothing but issued with my puffco peak pro 3dxl from 3 days after I bought it from Grasscity. Instead of just replacing or refunding me anything they have decided to do nothing to help me despite my case being escalated to 2 different departments that were supposed to fix my issue over the courseof a month. Full of nothing but lies and customer service is just reading from a script to get you to shut up. Do no order from this site if there is anyway you need to rely on support for anything! Also Puffco as a company decided that they wanted me to go through a whole warranty return process on my 3 day old device. This way they get to swap it out for a refurbished model. Uummmm noooo way man. Just replace the faulty device. I have been fighting with both company's over something so simple and logical for over a month now with NO ONE TRYING TO HELP ME! I would leave negative stars if I could. Wish I never bought this here at all!