Worst Order Experience, Ever! I Will Never Do Business With Omaha Steaks Again.
My employer rewarded me with $300 in Omaha Steaks gift cards. I had never done business with them before. I was thrilled to have this reward, but my excitement soon turned to utter frustration. After taking a while to pick out the steak packages, I went to check out. On that page, I saw that the price was 15% higher if I did not do a "subscription!" Okay, so I subscribed and then entered the first two of three gift cards. First, it told me that the code was not valid. Get this... The gift card lists the code in all caps. When I entered it as shown on the card, I got the error. Time and time again, until I entered that same code in lowercase, and then it was accepted. The first two cards were entered OK, but the third one kept telling me that the code is locked. I tried again, and each time I had to do a seemingly endless CAPTCHA challenge. EACH.TIME. Back to the order page. Now it says my password is incorrect. I re-enter it, and the page not only loses my order, but also the two cards that got entered successfully. I have been in this fiasco for nearly an hour. Still getting the code error. Next, I used the "Help" chat and got the AI "Simone" assistant, who eventually sent me to a real person named "Aimee." She verified the card had $100 on it, but little else. I wait and wait while she tries to find out what the issue is. Guess what? The chat is terminated by her. I am letting my employer know that these gift cards have not worked. Omaha Steaks is an option to our 100k+ user base for awards, and I cannot wait to tell them about my experience. I am hoping they can get refunded, and I can pick out a decent company. Needless to say, there is NO WAY that I would ever consider doing business with Omaha Steaks again. What an epic waste of time for me today.