Terrible Experience, Don’t Trust Them
I really wanted to love DankStop, but fck that. my experience has been nothing but fckn disappointing. They kept bugging and emailing me on how I should subscribe to them so I did thinking it would be good, DONT SUBSCRIBE TO THEM. I placed an order on April 20th, and it’s now April 25th with no real updates or progress on my order. MY ORDER NUMBER IS #366645 The website seemed legit, and I was excited to finally get my bong, but all I’ve received so far are vague, unhelpful responses and an order that’s still marked as “Processing Shipment.” I fckn emailed them on April 22nd asking for a damn update and received a bitcass response saying my order was still processing. Fine. I followed up again, and not only did they ignore my second email, but my order status is still stuck in the shit ass same place. It’s beyond frustrating—especially considering it’s been five days with no movement and zero transparency. I understand that busy times like 4/20 might cause delays, but this is ridiculous. I trusted you guys to get my order to me in a reasonable time frame, and all I’ve gotten is silence and disappointment. I am absolutely frustrated with how unprofessional this entire experience has been. I was really looking forward to receiving my product, but now I’m not sure if I’ll even get it. If you’re thinking about ordering from here, don’t. You’ll probably get your item, but it might take way longer than expected, and good luck getting any kind of response when you try to ask for help. Save yourself the trouble and find a more reliable store. EDIT: after 4 emails, two reviews. I finally got a response. I spoke on the phone with “Robbie Jackson” I explained my situation and he had said that they’re not even in stock with that item. WHY are you letting me buy something if you guys don’t even have it? Why is it up on your Shop telling me when I’m going to get it if you don’t even have it. He told me that he can just refund me and I asked to speak to someone higher than him. He refers me to someone that goes by “Justin reeds” they sound exactly the same and everything. I then again explain the situation to him, and tell him that ROBBIE said you guys are out of stock with bongs. He told me “ we’re not out of stock. Would you like a refund?” Why would I want a damn refund if i literally wanted to buy it? They claim they understand my frustration and a bunch of other BS. He told me he was going to prioritize my shipping. So now I’m gonna wait and see if it comes. I’ll update.