very horrible service, they treat their customers like criminals
I placed an order and was told that my payment has risk. They requested me go to my personal bank and screenshot the transaction and reply it on email. I did. After I sent the screenshot, they reply me another email that said my payment had risk and canceled my order, if I still need their product, I can place a new order. Then I use my Visa card to place another order and reply them to confirm my first order fully cancelled and do not charge me twice. Then they reply me I have 2 existing orders and request me prove why I want to cancel order. I screenshot their cancellation notice. Today they replied me the cancellation notice they sent to me was by mistake and I purchased two machines on their website. And asked me if I want to keep both order. Never see a customer service like this. Each time they sent me email, I also called their customer phone service to discuss the details, then the email seems sent by another department and they don’t have any connection. As I explained to their specialist, however the email start a new quote like I never reached them before