After paying don’t expect a manual, or a refund.
Not misleading, but blatantly false advertising regarding, product availability after purchase, customer service, and surprise expectations for customers to be computer programmers after they’ve charged your account. Factory Manuals website clearly states that your manual will be immediately available upon purchase. It isn’t. Instead I received a response informing me that the product I purchased had to be prepared. Upon receipt, I am told I will have to download an unfamiliar program to navigate the manual by editing code in my Mac terminal. I am concerned by these instructions as it differs so greatly from the websites description of how the transaction should go, but I also need the manual. After asking if the process was usually so time consuming, I was met with a rude response informing me that I had already been informed of such. I then attempted to follow the steps against my better judgement, and was unsuccessful in accessing the manual. I followed the complicated instructions three times to no avail, and when I requested a refund they responded to say I had downloaded the manual three times and they we’re considering the matter to be handled with no need for a refund. Also, when the directions they provide you with are unfamiliar because you’ve never written code or worked in IT , don’t expect any sympathy, do however expect to be treated like an idiot who can afford to throw money away. These guys are cons, frauds, shake it however you may. Factory Manuals exists as a greedy dishonest establishment that cares nothing about blatantly lying to their paying customers, and doesn’t mind luring people in that are in need of a product that will help customers take care of their families, then telling said customer to take a hike. *I have an entire email thread to verify the above information. *