Great Until You Have a Simple Billing Issue
UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent. We are investigating alternative ticket systems. LiveAgent is great until you actually need support. At that point they get greedy and begin telling you how impossible things are. For a tech company, I'm not buying it. Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system. All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents. Then they claim it's "impossible" to fix, which I call total bull on. This is made worse by the fact that we are on a monthly plan, billed annual, NOT an annual plan billed annually. By the very definitition, any changes made month over month should be credited back, not held ransom by them. I have my operations manager looking for a new solution and a new ticketing system. I liked LiveAgent, but I'm sure we can find someone better and more willing to make small billing fixes to keep a paying customer happy.