I want to set the record straight about…the average to below average unwarranted reviews.
I want to set the record straight about some of the bad reviews I’m reading in this forum. I was introduced to Scheels in Rapid City SD and immediately opened up a credit card which I frequently use. When my son came to visit me , I took him to Scheels and he was blown away by the atmosphere and quality of the store as well as the friendliness of its employees. I refuse to let some of these reviews stand without challenge after doing business with Scheels for over five years. I recently purchased a canopy which I ordered via telephone and the order was not exactly what I ordered probably because I didn’t give enough clarity when I placed the order. When I called to discuss the problem, the customer service representative, Sarah, went to bat for me and easily got the problem rectified by sending a part at Scheels expense to me. I am still so impressed by the length that the representative went to in handling the return. Although I am no longer living in a state which has a Scheels store, I feel like the dedication toward customer service is conveyed on line as well. Anyone reading this review would do well to put more credence into this review than some of the petty complaints that likely preceded mine. These people are nothing short of top notch. Mel McCoy