Review not being removed although inaccurate
I've been an Airbnb guest for many years and have always had positive experiences until now. A host left a review that I believe is misleading and factually inaccurate. I asked Airbnb several times to explain why the review complies with their Review Policy. Instead of receiving an explanation, I was repeatedly told only that "the decision is final." I fully understand that Airbnb may decide not to remove a review. However, I expect a fair and transparent review process with a proper explanation of the decision. As a long-time guest with a history of positive reviews, I expected much better customer support. Unfortunately, I was left without any meaningful response. I would still welcome a proper review of my case.