Poor Product Quality, Worse Customer Support
Overall, I would say that EcoFlow’s products and support team are both fairly poor. I have purchased three total products from EcoFlow, a River 3 battery, a Delta 2 Max battery, and the 400w foldable solar panel. Of the three products I have purchased, I have needed to work with customer support to replace two of them. The customer support experience is, in all honesty, the work experience of my life: it has been 2 months since I opened my case to replace the solar panel due to warranty defect and EcoFlow’s support team is incapable of managing their FedEx account properly, which is causing endless issues with actually receiving the replacement. So far they have shipped two replacements, and both times FedEx has refused to allow me to pick them up. EcoFlow, meanwhile, has done nothing on their end, as the shipper, to assist me. All they would need to do is simply mark the package as “hold at location” or “redirect to new address” and instead of doing so, they wait for FedEx to return it to them (3-4 days delay), then they process the return at their facility (2-3 days delay), then they request a new shipment (2-3 days delay), and when they do ship the new replacement, they use the exact same broken process again with no updates on their part. As I said, it is the worst “support” experience I have ever had — less support and more sabotage — and is only necessary because the products themselves have not been able to live up to their warranty period in terms of quality. Overall a very frustrating experience that will result in me not continuing on as a customer.