Terrible Customer Service
I ordered a size Medium skirt from Linennaive, according to their size guide. When it arrived it had no size label, but was obviously much too large (by 3-4 inches). It took many messages with customer service to prove/convince them I had received the wrong size. They kept trying to tell me it was correct or that I should accept a 15% reimbursement to have it altered. (This would not cover alteration fees - I checked.) They finally gave me return instructions and said they would reimburse my shipping. However, they told me to label the package as a value of $36 and keep a tracking number. Maybe this is possible in the UK or US? It is not possible with Canada Post. To get a tracking number, your pkg is labeled as insured for $100. I wrote Customer Service to ask for further instruction, but they have never replied.