Moogold support gave false info, refused responsibility — avoid this store
I want to share a very disappointing experience with Moogold that reflects serious issues in how the company treats its customers. I contacted their support team before making a purchase to confirm whether an MLBB Global top-up would work for the RU region. Their agent clearly confirmed that it would. Based on that confirmation, I placed the order. Shortly after, the order was cancelled due to "sanctions," and instead of a refund to my original payment method, the funds were returned to my Moogold balance. This left me no choice but to purchase another item — a $50 Apple Gift Card — at full price, even though I had originally planned to buy it with a discount. When I raised this issue, asking for a small compensation for the difference (which was entirely caused by incorrect information from their own staff), I was told that “different providers” are used and I “need to understand this.” In other words, the company admitted the mistake but took no responsibility. This isn’t about the small amount of money I lost — it’s about principle. When a company gives you wrong information, causes a failed transaction, limits your refund options, and then blames you for it, that’s a clear sign of **poor internal processes, a lack of accountability, and disregard for the customer experience**. I strongly advise others to think twice before using Moogold. If anything goes wrong — even due to their own error — you will be left alone with the consequences. There are many alternatives on the market. Choose a company that values its customers and takes responsibility for its own actions.