Poor customer service
I would say customer service is an issue. The Dr assigned to me was, at first, attentive and responsive. But after the 45 day trial it has been dreadful getting a response and assistance to make adjustments. She had told me I could email her directly, but I got zero response after sending 2 emails, so reached out to Yes Hearing via phone and then email after playing phone tag. The response time for phone and email is somewhat slow, but at least they do get back to you. But then the process to schedule a video call was frustrating with getting our availability together and I found out the Dr is in a different time zone (2 hour difference). It's been a frustrating experience. I'd recommend getting hearing aids local, where you can go in person for everything. This survey asks for a date of experience. It's not one date, it's been consistently since January 14, 2025 that I've been disappointed in the service. But it makes you put a date.