Buy cheap items from here but not high value items
Date of event: 6 May 2025 Update: 16 May 2025. Unresolved! If nothing goes wrong, buying from this platform is ok. The problem comes when there is an issue. I bought a Nitecore flashlight and the seller sent me a keychain. Very straight forward, I return it. The item status was "Delivered" on 6 May and immediately, I clicked return. And on the 7 May morning, the item was returned via the Pop Station. Guess what? The returned item was sent to my door step again. Now the status in Lazada is "Shipped back". As of now, 15 May 2025, 1521hrs. I already contacted Lazada 4 times!!! They keep telling me the return item is in transit. They will get back asap. I have to repeat myself again and again and again and again. 4 times. THE RETURN ITEM WAS SENT BACK TO MY DOORSTEP. IT IS RIGHT IN FRONT OF ME. SO HOW WILL YOUR LOGISTICS COLLEAGUE RECEIVE IT??? Details: Order number: 145014071094929 Delivery Number: LZSGCN120363262 Return number: RNLZD10573185 Case Number: 2500000174018594 Until now, nothing has been resolved. Amount is $50.30. I am sure no one will pay this amount for a monkey keychain. Lazada CS team is totally unprofessional in handling disputes. I urge consumers to be extra cautious when buying from Lazada. The feeling I get is "you are one your own" when things screw up. My advise is, if you are able to part with the amount you spent for nothing, please proceed. If can't, try somewhere else.