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Kelley

美国

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Befitting

My experience has been horrible so far

My experience has been horrible so far. First, I have ordered through online vendors in the past and had great experiences. My insurance only has a few and befitting is one of them. I ordered an entire year of contact lenses. I received all of the left eye contacts in 90-day boxes after ordering, but only a partial order for my right eye (4) 30 day boxes) not sure why not 90 day. I called (no one ever answers), I emailed and finally got a response and they said the order was entered incorrectly on their side. So, today, I received one more 30 day box of my left eye contacts. Which means, I am still missing 7) 30 day boxes, or 2) 90 day boxes and 1) 30 day box of my right eye contacts. Again, called (no answers), And just left a message. The order tracking and communication is nonexistent. I don't get an email when the order is shipped or arrives, or how many what etc. I would NOT recommend this online vendor. It doesn't seem like they are interested in their customers' experience. And--I never write reviews so you know its bad.

2025-05-16