Received Damaged Equipment and Poor Customer Service
I bought a grill from Toolots and paid almost a thousand dollars for the grill and shipping. I had purchased the grill for live cooking at a catering event we had scheduled for a customer. Two days prior to planned event we received the grill, however, the grill delivered was damaged. I called Toolots and informed them about the damage. A case was opened and I was asked to send pictures which I did immediately. I also asked them to resolve the matter asap and deliver another grill via expedited shipping so that we could have it in time for the catering event. The rep (Christine) told me that the matter is escalated and will be dealt with in an expedient manner. The truth is they did not even get back to me in time and responded only after I sent a follow up email inquiring about the status. Christine replied and offered to pay $80 as a compensation for the damaged grill. It is important to note here that I purchased a brand new grill and did not pay for a used or damaged one so I told them the offer they made was unacceptable and requested for a full refund (grill cost+shipping). Since I have followed up multiple times but haven’t heard back from them. Based on this experience, I can only call this company to be unethical with very poor customer service. And I urge everyone through this review to do your due diligence before you purchase anything from this outfit.