Scam company
Scam company, be careful! On January 15, 2025, we purchased two tickets to xxxx Airlines through Ovago.com. However, upon arriving at LAX three hours before our scheduled flight, we were informed by xxxx Airlines that we could not board because our tickets lacked passport numbers, rendering them invalid. Immediately, we contacted Ovago support specialist to resolve the issue. Unfortunately, she was unable to add the required passport details, as she believed they were unnecessary for the reservation. In an effort to find a solution, we even arranged for her to speak directly with xxxx Airlines’ local manager, but the issue remained unresolved, and we were ultimately denied boarding. This completely disrupted our travel plans, forcing us to purchase new tickets and make costly adjustments to our itinerary. Despite numerous attempts over three months to obtain a full refund, Ovago has continually misrepresented the facts—first by blaming us for missing the flight, then by stating that it was "the responsibility of the passenger" to enter passport details, while ignoring the fact that Ovago’s online booking system does not provide fields for customers to enter passport numbers. Given that this system failure directly resulted in the issuance of invalid tickets, Ovago bears full responsibility for this situation. However, Ovago has only offered to refund 15% of the ticket price from the airline, which is completely unacceptable and outrageous.