Lack of integrity and honesty
We worked with Smith.ai for most of 2025. At first, we enjoyed the support from the live answering service. Unfortunately, the only time I heard from anyone at Smith.ai was when a member called me to upgrade my plan. I told the representative we did not need the extra call volume and he assured me that it would only work out in our favor by changing our plan. Fast forward 4 months later and I realized we were over paying by more than $700 / month. I called the support team (not easy to get someone) and explained the entire situation. The representative was polite and assured me that she would be in touch soon with a resolution. Never heard from her so I called the following week and got a gentleman on the phone this time. He had no record of the lengthy call I had previously had with the female rep. With no resolution I decided it was time to part ways with this dishonest company. Over 5 months they ripped us off for over $3,000. DO NOT MAKE THE SAME MISTAKE WE DID BY HIRING THIS COMPANY! Just read your dishonest reply. If you would listen to the recorded call from May that is not how the conversation went. Also, in November why would you not adjust the plan after I called and asked. That phone call did not exist the next time I had to track down a support person. You need to look at your operations more closely and the dishonest that is being sold to clients. Shame on you.