Title: Update: 22 Days Later—Still Stranded, Zero Accountability, Told to Just "Keep Waiting"
I am updating my previous review because the situation has gone from unacceptable to outright ridiculous. Today is June 24th. It has now been 22 days—more than three full weeks—since Apple officially emailed me on June 2nd promising that my replacement phone (Case ID 102904850930) would ship with tracking in "1–2 business days." It is June 24th, and I just hung up the phone with Apple Support again, hoping for a real update or an escalation. Instead, I was brushed off yet again and told that I just need to "keep waiting." No timeline, no explanation, no accountability. This is an emergency insurance claim. I pay for this service specifically so I won't be left stranded without a phone, yet Apple has completely abandoned their explicit service promise. Being told to "just wait" after nearly a month of silence is insulting. If you expect this company to honor their timelines or care about their customers when a device is lost, look elsewhere. Absolute failure of customer service.