Where's My Refund!?
Like many others I would give Zero stars or less if I could. I placed an order for a 1 year subscription. After paying for the year, I called to cancel but was told I could not cancel then entire order due to the first 3 month supply already beibg at the pharmacy so I cancelled the rest of my order and was told I would receive a refund for months 9 through 12 since I paid for the year subscription up front. I called to cancel and request the refund the first time on June 10th. They said they would refund the difference. I didn't ask for a time frame thinking I would have the refund in 5 to at the most 10 business days like any ethical and good business does. I called Trimex the second time on June 24th asking about my refund. This time they said it can take up to a month to process but they would escalate the request. OK, I will wait another month. My third call to Trimrx was on July 31st after the more that a month processing time. This time there was no time frame given again and the representative stated she didn't know how long it would take but that she was escalating my refund yet again. Such poor business practices. Now, 2 months later and I still have not gotten a refund. I want my refund and it should not take this long to get it. No other company I've ever dealt with has taken so long for a refund, no matter how large or small. They owe me $1400 which is nothing to forget but I think they are hoping I will.