Extremely opaque return policy, international returns make refunds unreasonable
I ordered a product worth €70, but canceled the order before it was shipped. Despite this, the item was still sent out. When I requested a return, I was told: I have to return the item at my OWN expense to CHINA, even though it was shipped from a GERMAN warehouse (This is not stated anywhere on their website). The return must include a tracking number, increasing the cost to at least €30. They told me to declare a very low value (5 USD) to avoid Chinese customs fees which they would deduct from my refund. After all deductions, I would only be refunded $54.78 (about €48), meaning over 30% of the original price is lost, even though the item is unused and unopened. Nowhere during the purchase process was it made clear that returns must be shipped to China at the buyer’s cost. This lack of transparency is unacceptable. The return conditions are buried in email threads after purchase, not visible before buying. Summary: Order shipped from Germany Return only possible to China Customer pays for all return shipping and risk Refund heavily reduced by unclear extra charges I do not recommend buying from Seeed if you expect any kind of fair or manageable return policy. Once you’ve placed an order, you’re basically stuck with it—even if you cancel it right away.