Their communication skills and ability…
Their communication skills and ability to follow directions are horrible. I asked them NOT to use UPS and to be called in my directions. I got an email ignoring my requests with product updates including a tracking number. And another telling me my product was on the way....via UPS! I responded to each email restating NOT to use UPS! If you local UPS driver smokes, don't order from them! It came and it still reeks days later and after being outdoors for a few days. That said, the product arrived on time and as described. The photo quality is good.