So I write this review with a heavy…
So I write this review with a heavy heart as I love their products but I feel like there is certainly room for improvement when it comes to support and updates. I have purchased a custom built laptop approximately a year and half ago and it has been perfect, I have recently had some troubles with it and sent it off for repairs and this was a month ago. At first support was super friendly and quick to help me so we sort it all out, I send it off and quickly receive an update of what went wrong, now here is where a problem arises. I have only recently changed my email address and as I have communicated this when I sent the laptop to get repaired I thought that it would be fine moving forward, I didn’t hear a word for quite some time (a couple weeks) so I followed up and asked for some updates and notified them that I have yet to receive the invoice. I receive an email apologising that they sent it to my old email (which I cannot access) and I completely understand and once I finally received it I payed it off instantly and notifying them that it has been done however it is now 6 days later and still no update. Somewhat irritated at this point as I work FIFO and sent the laptop away expecting to have it back in time for my leave however at this point I am still in the dark as to when I would have it returned to me.