It's a scam product and company
I am in agreement with another user who found that the company pushed firmware updates over Wi-Fi without my consent, and their software is so poorly optimized that it completely bricked my expensive appliance. My machine is now completely inoperable - all sensors error out 100% time starting from temperature heating, cooling, oil/water content detection and dispensing ability. I have to unplug it from overheating and to actually cool. Customer service is beyond poor as is the app. This is a scam. We've been trying to get in touch with the customer service since early June. The company forces you to use the app to connect with customer service. I was assigned 'Tejasvi' who has not responded to my detailed notes June 10, 14, 16, 18. There is NO way to get assigned to anyone other than Tejasvi - or the assigned customer service person. So, I am in this solo chat channel from where I cannot exit. Emails have gone unanswered (address of which I had to sleuth to get). Having a USB port to reset it would've been such an easy self help. General make of product: Very poor for the price. Choice of materials (plastic) that touch food when internal temperatures are high for example. Cantilever plastic arm that holds a dough mixer that's forced on from top (incredible choice) makes sounds that promise it will break anytime. Customer service: Non-existent App make: Ask an 11 year old + Claude to renew it please. BTW, poor customer service has been an issue since right after they took my money. Getting updates, getting notified of when the product would deliver was painful.