I am at my wit’s end with this company
I am at my wit’s end with this company. I had issues with my bike once assembled, I contacted the mechanics, but then everything went silent. I contacted the team and was told the mechanic went on leave. The next rep was able to get me the parts and told me to have it finished at a bike shop and that they’d reimburse me. I got the bike back only for it to not even turn on. I never thought to try the battery or display. I thought it would, ya know…function. Sent another email about that, took a week to hear back, I responded to their next email within hours and no response. I tried to call and got the voicemail. I haven’t even tried to get reimbursed for the bike shop. Likely my only option is to do a chargeback. I don’t want to do that because I will still be left with a bike that doesn’t work. This will be my first time ever doing a chargeback. I know a bit about what it’s like to be a customer service rep of a dysfunctional company so I’ve been polite and gracious and thankful to those I’ve talked to. I am an awkward millennial not a Karen so this type of review is unusual for me. At this point even if they figure out what’s wrong and send me a part it will probably be well into July by the time I get it. I ordered the bike March 31 and have never even sat on it. EDIT. Although Peter kindly offered to assist, no one at the company ever responded to me when I reached asking to be connected to him. I had to tear the whole battery area apart and found a broken/disconnected wire (on a brand new bike). We were able to patch it up but it shuts off constantly during use. I also had to buy a new controller. I’m really disappointed.