Why is Customer Service in the Philippines where you don’t have Safeway stores?
Safeway online ordering has enabled stores to sell you outdated products without you knowing until you get home. It allows products to be out of stock and them to be replaced with things that are not even close to the same or almost double the price of the original product. You were automatically enrolled in the substitutions unless you know to change that turn it off. Most recently Safeway has started capturing or pre-authorizing an amount of money for an online order and then pre-authorizing and authorizing a secondary amount for the For whatever the changes are in your order because they’re out of product again or substitute something for a different price. Albertsons and Safeway became one they sent all their call centers over to the Philippines where they don’t even have Safeway stores, they leave you with customer service agents who haven’t been trained with Customer Service nor give it care less about decades long consumers. Safeway needs to be canceled.