if there is No star I will rate no star…
if there is No star I will rate no star for this!! Never in my life I experienced such horrible service in Singapore. My default experience Singapore local service is always responsive and efficient, however this PRiSM TV brand super sucks!!! emailed in to repair, need us to pay money first for expensive for transport fee of $160 which cannot be refund even if unable tor repair and another $100 for a spare part that they couldn't guarantee to repair. And yet after payment they still can't schedule an appointment for us. After 1 week plus I still need call they take donkey half hour for a customer service to pick up, in they say reply by that day but didn't, few days later I message the customer service again they take donkey another half an hour, to reply from chatbot, reply same to reply within that day. Until now stilll cannot give a confirmed date, we have paid them $260 for a week now yet they still cannot fix someone to come down, I have given them last chance for 24hours to reply, if not this is going to the authorities as a complaint to protect customer consumer rights. it is unacceptable to take customer money holding it for so long and not responding to us.