Get What You Pay For
The salesperson was incredible but the actual product experience left a lot to be desired. The app often resets the schedule which led to repeating steps if you went with the app's schedule instead of the prescribed (the app made you move through steps quicker than prescribed, prematurely starting new aligners). When the company had to work through issues with FDA in winter of 2024 and stopped processing orders/new retainers during that time, no one in support knew how to (or were willing) to pause payments until new products were received. Terribly incompetent. But you get the quality you pay for when you could just go with someone more reputable like Invisalign.