Never received the passport card, didn’t let me know naturalization letter was with passport and now I have to deal with getting a new letter
I paid for passport and card and I never received my card. They sent my naturalization together with my new passport without letting me know in advance (state department is clear that they send those documents separately) so I opened the envelope expecting to only find the passport (and the missing passport card) and ended up mutilating my naturalization letter by mistake when I opened the envelope. I very unhappy with this service. If I had known that because it was a first time passport application I still had to show up in person to the mail service regardless of this service and it would have been faster if I didn’t go through them, I would have saved a few hundred dollars. Moreover, the whole process took longer than expected. And as I said, I am still waiting for my passport card. Who even has it?