I was having a problem with my computer trying to sign up for online billing for payment and called Powerpay for assistance on Sunday afternoon.
I was having a problem trying to sign up to pay my invoice online. When I called Powerpay I was amazed to learn they had personnel working on Sunday. I was told an individual would be able to assist me with my problem and would call me back in 5-10 minutes. Within 5 minutes my phone rang and I was introduced to Mary Dy. When we started, she wasn't aware that she was dealing with an 80 year old man who is a little slow working with computers. I figured if my grandson was on the phone this would have been a quick 15 minute call. Working with me on the phone for an hour Mary was great, patient, kind and understanding. I wasn't exactly a former Apple executive on leave. I just wanted this company to know how appreciative I am of dealing with a company that has individuals like Mary representing them. She deserves not only some recognition, but I believe a financial consideration would be warranted! Please tell her Mr. Marcus says thanks and she even knew it was my birthday in a few days! That's an employee I would have loved to have in my company.