Customer service...you are on your own!
I had 3 specific questions about a $152 order I was ready to place. The only way to get customer service is through email. It takes them 24 to 72 hours to reply, and you can tell they did not read your email. I tried 5 times over 6 days to get 3 simple questions answered without any response from them. You have a lot of choices for online lenses and frames. Do NOT use Lensable! They are awful!