Do not use cruises.com
I am extremely disappointed with my first experience booking through Cruises.com. I booked a guaranteed Oceanview room over the phone, trusting that I was being taken care of, but the experience afterward was frustrating and upsetting. When I reached out for help, I spoke with customer service and was eventually transferred to a supervisor, Waykelya. Unfortunately, the conversation was extremely disappointing. I felt like I was not being listened to, was repeatedly spoken over, and was treated as if my concerns did not matter. Instead of taking the time to understand my situation and work toward a solution, I was repeatedly given the same response and left feeling dismissed. I have been a loyal Royal Caribbean cruiser for years, cruising annually and spending thousands of dollars onboard, so this experience was especially disappointing. I expected better communication, customer service, and support from a company handling such an important vacation. I hope Cruises.com takes this feedback seriously and focuses on improving how customers are treated when they have legitimate concerns. A customer should feel heard and valued, not talked over and dismissed.