Totally ripped off - like so many others
So strange - I had exactly the same experience as Emma - item I ordered express delivery didn’t turn up and instead I was sent a broken item and one I didn’t order. Emailed to complain and a response came within seconds saying they would send what I actually ordered “soon”. A week later nothing has happened and I’ve had no response to my follow-up email asking when it would arrive. Something odd is going on - don’t order online is my advice, you’ll just get ripped off like so many of us have been. Wouldn’t buy in-store now either given their complete lack of ethics and honesty. Sad.