Awful customer service - 2 weeks without airpods and counting
Worse customer service. Airpods (only 6 months old) have been in repair for 2 weeks. Been given different stories for delay - 1. repair centre physically moved location & 2. availability of parts. Finally advised 2 days ago I would be sent a replacement pair and they were just waiting UPS tracking number. been told today that I havent received them or the UPS tracking number because they are waiting for replacement parts that are due in 2 business days (which given its friday in reality to me means 4 days). I have always been an apple customer with one of the main reasons being the customer serivce prior to this experience. So that will be me leaving apple then.