Finally received the missing item
Never received the Christmas Kit, they commented that it was delivered based on the tracking number. I asked who was the package delivered to and where, they failed to respond, even after numerous attempts. On top of this I paid 30 Euro in advance which they are refusing to refund. Very disappointed, I’d give it them 0 stars review if I could. UPDATE of July 2025: Embroideryday sent again the item that I never received back in April. At this time I can say this company provided a great customer service and definitely stand behind their name brand. Thank you Embroideryday!