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Sarah Long

美国

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Bru Mate

Not helpful for wholesale

I have really always loved Brumate products, since they started. So now that I am opening my own business I wanted to become a wholesaler, I have applied 5 times over the past week because after my first application and not hearing anything for three days I reached out to check on the status. I was told to reapply and did not hear anything back for a couple days. After I reapplied a 5th time and created a new service ticket the Helpdesk decided to let me know they have "notified the team" and hopefully the issue, which has affected a lot of people, will be fixed by next week. So I asked if there was a way to be connected to a wholesale rep and my information to be manually input, and I was told "no" because at this point there are too many people this has affected. Terrible customer support across the board. However, I appreciate the reminder of how I do not want to treat my future customers.

2026-07-28