Team at Sofas and Sectionals Work Hard to Get it Right
I was excited to see that Sofas and Sectionals had the leather recliner to match my Flexsteel sofa. Unfortunately, the manufacturer sent the wrong color. I contacted support, and Elaine was quick to assist. She had me work with Ben, who reached out to Flexsteel and was told the recliner is no longer available in the color I needed. Although offered a full refund, I really needed a recliner, so Ben helped me select a different model and sent me several leather swatches in colors I thought might work well in my room. I contacted Ben, provided the color of my choosing, and the chair was ordered. As this was a custom order, it did take some time to receive the recliner, but it was worth the wait. It's extremely comfortable, beautiful, and looks great in my room. Many thanks to Elaine for always keeping me up to date and Ben for his knowledgeable assistance.