Extremely Disappointed – Poor Customer Service and Faulty Product
I had a terrible experience with this company. We received our lighting package without any instructions. Despite this, we managed to hook it up correctly, but it didn’t work. Customer service asked for photos of the setup and the product, which I provided promptly. However, even after fulfilling all their requests, they refused to issue a refund. To make matters worse, they continued to send emails repeating the same questions, acting as if the previous messages and evidence hadn’t been sent. It felt like they were deliberately stalling or avoiding responsibility. This has been frustrating and completely unprofessional. I do not recommend this company to anyone looking for reliable products or support. Also I now know they used a fake link to use to pay through PayPal. Fraud!