Roborock’s Robot Damaged My $800 Bed Frame
I bought the Roborock S8 Max Ultra because it was supposed to avoid obstacles. It ended up running over the thick power cord of my $800+ adjustable bed — not some thin or hidden cable, but a clearly visible, sturdy part of the bed. When I contacted Roborock customer service, they initially tried to blame me, saying the cord was “too thin.” That’s complete bullshit — it’s thick and durable. Then came their so-called “compensation” process: • First, they offered $20 • After I explained the bed cost over $800, they raised it to $50 • I paid a technician $50 out of pocket to reconnect the wire • Then they finally offered $100 But the damage wasn’t completely fixed — now the remote doesn’t control the bed properly. The remote itself isn’t broken, it just no longer works. I even offered to provide product information so they could contact the bed manufacturer to help fix the problem — but they refused. They told me to handle it myself. I was the victim, and they acted like they were doing me a favor by tossing me a few bucks. When I said I couldn’t accept that, they stopped all compensation and told me to return the robot vacuum. The most outrageous part is this: They said I had “used it for free for half a year。So returning it now would count as compensation. What kind of logic is that? The vacuum works fine — I never asked to return it. They just wanted to avoid responsibility by forcing a return, as if that would erase the damage they caused. And the vacuum is heavy. Returning it is a major inconvenience. This isn’t compensation — it’s a cheap way out. To make things worse, they deleted my honest review from their website. They’re clearly trying to suppress negative feedback instead of taking responsibility. I’m not begging for money — I want accountability. Your robot damaged my expensive furniture. $100 doesn’t fix it, and asking me to return a perfectly working product won’t help. This is not the behavior of a responsible company. Absolutely unacceptable. 👉 They only allow returns within 30 days, but I had already used it for six months. They made an exception to “open up a return” — and claimed that doing so meant I had already “got six months of free use.” I never asked to return the vacuum. They imposed this return idea themselves, and then acted like I should be grateful — as if I somehow profited from the damage their product caused. What kind of logic is that? This machine is heavy, and returning it is a hassle. I was never trying to get anything for free — I was the one harmed, and they just wanted to throw me a few bucks and walk away.