Do not use the online store if you actually want your items
Ordered some presents for a friends birthday on the 4th. Had a confirmation email. A few days went by and the items hadn’t been shipped so I emailed them to see where my order was. I then had an email to say that they had a technical problem and that they will be dispatching my order asap, this is was not in response to my email this was just a email they sent out to those affected. Then a couple days later I get an email about my apparent refund request and that I will be refunded in a few days I hadn’t requested this so I emailed them, no response still. When I got the refund I reordered some of the items and added some extras as other items were out of stock as I still wanted to get my friend these items for his birthday. I then get ANOTHER email to say that I have been partially refunded and they let me know that some items were out of stock (even though on the website they still appear in stock). They then shipped the rest of the items. I then ordered some extra bits to make up for the items refunded. I ordered these on the 14th and am yet to receive a dispatch email. I have no idea what I will be receiving in the post at this point from Miniso. They aren’t responding to any of my emails. I really hope these items come soon as my friends birthday was on the 7th so this is running very late. I will update my review when I receive my items.