False Advertisement/Video editing
Your product is falsely advertised. All videos show a time lapse between packing in each section. When they show the bag at the 2nd level, zipped as a carry on, there is nothing in the garment bag (1st level). I repacked 4 TIMES and you cannot zipper at final packing (and the zippers are garbage, split instantly. Clothes in the garment bag immediately fall to the bottom, thus making that part too bulky to close the bag. I have received 2 customer service emails, which are clearly robotic, that i would be contacted by quality control I bought 2 bags and it was a waste of money.