I was previously a member of Meadows…
I was previously a member of Meadows credit union and have stayed a member when CCU bought them out (total of 20 years, probably 5-6 at consumers). If it wasn’t such a pain to move banks, I would. Consumers is mostly awful. They make everything a lot more difficult than it has to be. Their customer service takes FOREVER and they provide incomplete or incorrect answers. For example, setting up auto pay. I had a visa with the bank forever. It’s always been on auto pay. I got a new card in the mail. One would assume like every other company, it remains on autopay. Wrong. Once I got a late fee notice I called… 30 minutes on the phone! I was told it will be quick it set it up online and was given instructions (it is not toggling on auto pay like every other company). A few days later I attempted to follow the instructions.. however my visa account wasn’t showing up. After contacting customer service again… it’s because it has a $0 balance. Would have been nice to be told that in the first place. Total time wasted: ~ 1 ish hours Same process at the 5 other credit cards I have: 5 min set up when you get the card. & they need to better train their AI chat bot or don’t use one at all. Gave me an answer for sending money outside of the bank.. 🙄